We’ve Upgraded Our Billing System!

Create a MyDigitalWest account for free online access to your Digital West account. Be sure to have your account name, number and security password ready to sign up. Once logged on you can view and pay your bill online. Digital West accepts payments online using credit or debit cards with the VISA, MasterCard, Discover or American Express logo and by direct debit from a bank checking account.

Yes, you will have a 13-digit account number. Please update any electronic payment information to reflect this change.

With the new billing platform, your statement mail date has shifted and you may not get your bill on the same day as before. Your payment due date has also shifted to approximately 22 days after receipt. You may also notice a slight change in taxes and fees due to the date changes.

There are a number of factors that impact the amount of your first Digital West statement, not the least of which is the type and number of services you’ve purchased. Here are several factors to keep in mind when reviewing your first Digital West statement.

1. Based on what day of the month you signed up, Digital West will bill you a prorated portion of your regular monthly service charges for the current month. This applies to Internet and Phone services.
2. All standard taxes and fees appropriate for your state and local region will be included for the current month.
3. In keeping with industry standards, Digital West bills one month in advance including estimated taxes and fees for Internet services. So, in addition to the prorated portion of the first month’s service changes, you will also be charged the entire amount of the following month’s regular monthly service charges, taxes and fees. This is typically the reason why your first statement will be larger than succeeding statements, at least where Internet services is concerned. (See item “4” below regarding phone services.)
4. Phone services, in some part are based on variable usage, and therefore not billed a month in advance. So, while you will see a prorated charge for the first month’s service, you will not see an advance charge for the next month’s service, as is the case with Internet services. This, together with your prorated charge for your first month of service makes your phone charges appear less than is typical.
5. Installation fees, if any, are typically included in your first statement following the technician’s installation visit.
6. If you are upgrading to different a service bundle, expect to see either prorated and/or advance service charges appear on your statement for the new services. Likewise, if you are downgrading, expect to see your next statement reflect prorated service changes based on the date you stopped the service.

Taxes and fees charged to customers vary based on the services you are purchasing the state or local region in which you live.

To avoid the possibility of incurring late fees, Digital West recommends paying your bill immediately upon receiving your monthly statement. Your due date is listed on your monthly statement, on each page in the upper right hand corner.

Digital West encourages customers to make timely payments to avoid late fees and possible service interruption. Digital West reserves the right to charge late fees when payments are not made on time. If you are charged a late fee, you will be notified through a printed message on your bill.

Call 1-888-781-9378 for Business or 1-833-373-9378 for Residential and select the option for making payment arrangements. This will put you in touch with a customer service representative who will help you settle your account.

Call 1-888-781-9378 for Business or 1-833-373-9378 for Residential and select the option for making payment arrangements. This will put you in touch with a customer service representative who will help you settle your account. And yes, you will have to pay a reconnect fee for each Digital West service (Internet, Phone) that has been shut off due to late payment and reconnected. If you have any past due balance, it must be paid in full before Digital West can restore your service.

Yes! Create a MyDigitalWest account for free online access to your Digital West account. Be sure to have your account name, number and security password ready to sign up. Once logged on you can choose the billing method that’s right for you, look for Paperless Billing.

Once you’ve registered for a MyDigitalWest account and logged on to the system, visit the Account Summary page. Then click on the “View Previous Statements” button below the current statement. You will be presented with a list of past statements. Click on the statement you want to view. Digital West will keep up to 12 months of statements online. We recommend that you copy the PDF files to your hard drive for safe keeping.

Note: You will need Adobe Acrobat installed on your computer in order to view your bills, which are displayed as PDF documents in your web browser. (Many web browsers/computers come with Adobe Acrobat already included, if yours does not, download Adobe Acrobat now).

Yes. To pay a Digital West bill for a friend or family member, call 1-888-781-9378 for Business or 1-833-373-9378 for Residential and one of our helpful representatives can help you make a payment. You will need to have the account number handy for the bill you are paying. Currently, you cannot pay a bill for someone else online. This option is only available through calling our Care Center.

Digital West does not currently accept pre-payments for services.

Digital West does not currently offer bills in other languages.

We’re sorry to hear that you want to downgrade or cancel your service. Please contact us at 1-888-781-9378 for Business or 1-833-373-9378 for Residential so we may assist you.

Please mail all payments to the following address:

Digital West
PO Box 31001-2714
Pasadena, CA 91110-2714